Privacy Policy

Effective Date: 02/08/2024

Welcome to Lama! These Terms and Conditions outline the rules and regulations for using the Lama mobile application.

1. Acceptance of Terms

By downloading, installing, or using the Lama app, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the app.

2. Overview of Services

Lama provides a platform where users can book services, and service providers can offer their services. All bookings, payments, and interactions on the platform are subject to these Terms.

3. User Accounts

3.1 Account Registration

To access the services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials.

3.2 Account Responsibility

You are responsible for all activities that occur under your account. Lama reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.

4. Booking Services

4.1 Booking Requests

Users can browse available services and submit booking requests. Service providers will confirm or reject bookings based on their availability.

4.2 Payments

Payments for services are processed through Lama’s secure payment system. Users agree to pay the full amount at the time of booking. Lama is not responsible for issues arising from third-party payment processors.

4.3 Cancellations

Cancellation policies vary by service provider. Users must review and adhere to these policies before making a booking.

5. User Responsibilities

By using the Lama app, you agree to:

  • Provide accurate and up-to-date information.
  • Respect service providers and their time.
  • Comply with all applicable laws and regulations.
  • Not use the app for unlawful or unauthorized purposes.

6. Service Provider Responsibilities

Service providers must:

  • Provide accurate details about their services.
  • Fulfill confirmed bookings on time.
  • Comply with all applicable laws and regulations.
  • Ensure a professional and respectful interaction with users.

7. Limitation of Liability

Lama is a platform connecting users and service providers. We are not liable for issues related to service quality, cancellations, or disputes between users and service providers.

8. Intellectual Property

All content, trademarks, and designs on the Lama app are the property of Lama or its licensors. You may not copy, distribute, or use any content without prior written consent from Lama.

9. Termination

Lama reserves the right to suspend or terminate access to the app at any time, without notice, for users or providers who violate these Terms.

10. Modifications

Lama may update these Terms periodically. Continued use of the app after changes indicates your acceptance of the revised terms.

11. Governing Law

These Terms are governed by the laws of [Your Country/State]. Any disputes arising from the use of the app will be resolved in the courts of [Your Jurisdiction].

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, feel free to reach out:

Thank you for choosing Lama. We strive to provide a smooth and hassle-free experience for all users and service providers.